We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
WE ARE UNABLE TO ACCEPT RETURNS ON EARRINGS
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags.
THE ORIGINAL P&P IS NON REFUNDABLE .
PLEASE NOTE THAT RETURN P&P IS THE BUYERS RESPONSIBILTY .
To start a return, you can contact us at hello@thedaisybeeboutique.co.uk to let us know your are starting a return and please include your name and order number . There is no need to wait for a reply . PLEASE DO NOT RETURN ITEMS WITHOUT CONTACTING US FIRST.
Once you have done this please return your item/items to the address below . There is no need to send recorded, tracked or first class but for your own peace of mind keep your proof of posting and tracking number .
Return address: The Daisy Bee Boutique 14 Island Farm Road, West Molesey, Surrey, KT8 2LH
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and deposit the refund back to your original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thedaisybeeboutique.co.uk
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
